At Everest Stock, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Returns and Refunds Policy below.
We accept returns for change of mind within 30 days of the delivery date.
To be eligible for a return:
You must provide valid proof of purchase.
The item must be unused and in resellable condition.
The item must be returned in its original packaging and include all accessories, manuals, and other materials supplied with the product.
Please note: Returns that do not meet these requirements may be declined or may be subject to a restocking fee.
Customers are responsible for return shipping costs for change-of-mind returns.
Everest Stock will cover reasonable return shipping costs when the return is due to a faulty, damaged, or incorrect item, or an error on our part.
We do not accept returns for:
Items damaged due to misuse, improper handling, or neglect.
Clearance or final sale items.
Products clearly identified as “Non-Returnable” at the time of purchase.
If you receive an item that is faulty, damaged during transit, or different from what you ordered, please contact us within 7 days of receiving your order.
To help us assess the issue, please provide:
Your order number.
A description of the issue.
Clear photos or videos showing the fault, damage, or incorrect item.
Once the issue has been reviewed and verified, we may offer a replacement, exchange, or full refund, depending on the circumstances.
For approved faulty, damaged, or incorrect item claims, Everest Stock will cover the applicable return shipping costs.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
The refund will be issued to the original method of payment.
Refund processing typically takes 2–14 business days.
Please note that the time required for the refunded amount to appear in your account may vary depending on your bank, credit card provider, or payment processor.
To request a return:
Email us at potivacanada11@gmail.com.
Include your order number and reason for the return.
Wait for return instructions from our customer service team before sending the item back.
Please do not return an item without first contacting us and receiving return instructions.
If you have any questions about a return, refund, or exchange, please contact us at:
Email: potivacanada11@gmail.com
We will be happy to assist you with your request.